Booking terms and conditions


Pre-booking information

These General Booking Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between GONZALEZ PONS CB and the user or client by contracting made through the forms that GONZALEZ PONS CB makes available to you in your

The reservation through the websites of GONZALEZ PONS CB will suppose the express acceptance, by the client or user of the pages, of these conditions, as well as of the conditions of use established for user navigation through the pages owned by GONZALEZ PONS CB.

These conditions will apply without prejudice to the application of the legal regulations on the matter that are applicable to each case.

The General Contracting Conditions regulate the distance selling relationship between GONZALEZ PONS CB and the user or client, in accordance with the legal stipulations, especially the Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27 amending the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, Retail Trade Management, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.

GONZALEZ PONS CB reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made through their websites, by any legally admissible form and will be binding during the time they are published on the web and until they are validly modified by others later. However, GONZALEZ PONS CB reserves the right to apply, in certain cases, Particular Contracting Conditions in preference to these General Conditions when deemed appropriate, announcing them in a timely manner. GONZALEZ PONS CB informs that the reservation procedure through its web pages is detailed in the corresponding section to formalize the reservation.

Likewise, GONZALEZ PONS CB informs that the user may have access to the conditions of use available on the same website.

For the reservation with GONZALEZ PONS CB through its website, the user or client declares expressly know, understand and accept said conditions of use and the General Conditions. In the same way, the user declares to be of legal age and to have the legal capacity and to act necessary for accessing the websites of GONZALEZ PONS CB and contracting through the themselves. The user is responsible for confidentially and responsibly treating the identity and password obtained in the registration as a client, not being able to transfer them to another. Once the reservation is made, the user will see the confirmation of his reservation on the screen, being able to print this as proof of the reservation made.

The reservation confirmation and the reservation receipt (impression made by the user) does not will be valid as an invoice.


Offer of reservations and price reference.

In compliance with current regulations and especially with Law 34/2002 on company services of information and electronic commerce, GONZALEZ PONS CB offers in the section corresponding for the formalization of the reservation information on all possible reservations, its characteristics and prices. However, GONZALEZ PONS CB reserves the right to withdraw, replace or change the offers offered to its customers through its website, through the simple change in their content. In this way, the products and / or services offered in Every moment through the GONZALEZ PONS CB website will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the products and / or services mentioned.

Indication of prices.

Each possible reservation offered will have its price indicated and if it has VAT or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those in force every moment except typographical error. When the price is different for the reason above exposed, GONZALEZ PONS CB will communicate it to the client, via e-mail before proceeding to collect the reservation.

The tourist tax is not included in the reservation price. Therefore, all reservations will have a Ecotax additional charge of 2 euros per person (over 16 years) per day applied to the Total quantity. If you stay more than 7 days, the cost will be 0.50 Euros per person / day from eighth night. This is a legal requirement according to the new Balearic regional government and we are legally obliged to charge customers and pass the corresponding amount to the office of taxes according to the law.


The availability of the offers offered by GONZALEZ PONS CB through its website may vary depending on customer demand. Despite the fact that GONZALEZ PONS CB updates the base data periodically, the reservation requested by the client could be complete at that time. In such case, GONZALEZ PONS CB will send an e-mail to the client informing him of the impossibility of the offer availability.

Payment methods.

GONZALEZ PONS CB requests in the reservations through its website the data of a credit card credit, reservation holder, to guarantee the effectiveness of the reservation. We remind you that the establishment will charge 25% of the total amount on your credit card when making this reservation. The establishment reserves the right to check the validity of the credit card before of the client's arrival. The invoice corresponding to the reservation will be paid 30 days before the arrival, by credit card. The rest of the invoice can also be paid at any time before 30 days.

Cancellation of the reservation.

For bookings made from 15 February 2021 until 31 December 2021 100% refund if you cancel at least 30 days before check-in. No refund if you cancel less than 30 days before check-in

For bookings made 2022 in advance- 100% refund if you cancel at least 60 days before check-in. No refund if you cancel less than 60 days before check-in

Cancellations not included in the conditions of the previous clause: All deposits are non-refundable. If you cancel your holiday:You are allowed to cancel your holiday at any time, but the cancellation must come in writing (email) and from the main name on the booking. Cancellation will be effective from the date your written cancellation is received.

If we cancel your holiday:In the event that the property becomes unavailable due to circumstances beyond our control, we reserve the right to cancel your reservation. We will endeavour to offer you alternative accommodation of a similar or higher standard. In the event that you decide not to accept our alternative offer, you will be asked to confirm this in writing and the booking fee will be refunded to you in full.

In the event that the property is not available due to circumstances beyond our control, we We reserve the right to cancel your reservation. We will endeavor to offer you accommodation Alternative of a similar or higher level. In case you decide not to accept our alternative offer, you will be asked to confirm this in writing and your reservation fee will be refunded in full.


As established in Article 103 of Law 3/2014, of March 27, which modifies the text recast of the General Law for the Defense of consumers and Users, the supply of accommodation services for purposes other than serving as housing, transportation of goods, rental of vehicles, food or services related to leisure activities, if the contracts provide a specific date or period of execution, are exempt of withdrawal.


In accordance with the applicable and current regulations on data protection, GONZALEZ PONS CB informs users that the personal data collected during the registration process and / or reservation, will be incorporated into the treatment system owned by GONZALEZ PONS CB, in order to process these actions by the user and manage subsequent actions derived from them.

Your data will be kept for the period strictly necessary to fulfill the purposes previously provided, except legal conservation obligation.

We inform you that the legal basis for the treatment of your data is the correct execution of the contract between the parties and consent.

In turn, we inform you that you can contact the Data Protection Officer, by contacting in writing to the email address or to phone 902 877 192.

In accordance with the rights conferred by current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given to the treatment of the same, directing your request to the address mentioned above or to the mail email You can go to the Competent Control Authority for submit the claim that you consider appropriate.


Likewise, GONZALEZ PONS CB reserves the right to file civil or criminal actions that you consider appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration. or go to the ordinary jurisdiction complying with the rules on jurisdiction and competence at respect. GONZALEZ PONS CB is domiciled in ILLES BALEARS, Spain.